{"id":338,"date":"2018-08-01T19:50:13","date_gmt":"2018-08-01T09:50:13","guid":{"rendered":"http:\/\/34.220.156.218\/blog\/?p=338"},"modified":"2023-10-08T08:11:49","modified_gmt":"2023-10-07T22:11:49","slug":"podcast-import-export-shipping-seafreight","status":"publish","type":"post","link":"https:\/\/incodocs.com\/blog\/podcast-import-export-shipping-seafreight\/","title":{"rendered":"Podcast &#8211; International Shipping with Conor from Explorate"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">The Import Export Podcast<\/h2>\n\n\n\n<p>Conor from <a href=\"http:\/\/www.explorate.co\/\">Explorate<\/a> gives an overview of how the shipping process currently works and we discuss how the industry is beginning to change through software. We give shippers tips on how to improve their supply chain and logistics withing their business using readily available software.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Topics Covered:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>What is the current process that shippers go through to make a booking for their shipments?<\/strong><\/li>\n\n\n\n<li><strong>Why are freight forwarder&#8217;s rates, quotes and invoices so confusing?<\/strong><\/li>\n\n\n\n<li><strong>Are there any freight forwarders or tech companies that are making the quote and invoicing process clearer and easier to understand?<\/strong><\/li>\n\n\n\n<li><strong>How does Explorate work, as a user how do I make a booking for my shipment?<\/strong><\/li>\n\n\n\n<li><strong>What are some key things that importers or exporters can change to improve their processes?<\/strong><\/li>\n\n\n\n<li><strong>What are some examples of software that shippers can instantly use to improve their supply chain?<\/strong><\/li>\n\n\n\n<li><strong>How do you see the shipment booking process in 5 years from now?<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\">Listen to Podcast:<\/h2>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/anchor.fm\/incodocs\/embed\/episodes\/International-Shipping-with-Conor-from-Explorate-e1sl7f\" height=\"102px\" width=\"400px\" frameborder=\"0\" scrolling=\"no\"><\/iframe>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\">Watch Webinar<\/h2>\n\n\n\n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/SOwTsQLsVSk?rel=0\" frameborder=\"0\" allow=\"autoplay; encrypted-media\" allowfullscreen=\"\"><\/iframe>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Are you working on innovative solutions for the Supply Chain? Contact us for Media partnership opportunities.<\/h2>\n\n\n\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/incodocs.typeform.com\/to\/qNgOq4\">Contact Us<\/a><\/div>\n\n\n\n<div style=\"height:61px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Read full Transcript here:<\/h2>\n\n\n\n<p>Ben: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:00:05.01\n<br>\nHi, everybody. It&#8217;s Ben Thompson here from IncoDocs.com and welcome to the Import\nExport podcast. Today, we&#8217;re talking about &#8220;International Freight\nand Shipping&#8221; and we&#8217;re joined by Conor Hagan from Explorate. Conor, thanks for joining us today. <\/p>\n\n\n\n<p>Conor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:00:17.19\n<br>\nGreat to be here, Ben. <\/p>\n\n\n\n<p>Ben: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:00:19.06<br>\nToday, Conor and I want to discuss international freight and shipping, how it\ncurrently works, and what companies are doing to\nimprove that manual booking process. Before we get started today, Conor,\ntell me a bit about yourself and the experience you&#8217;ve had in this industry. <\/p>\n\n\n\n<p>Conor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:00:36.22\n<br>\nYeah. No problem, Ben. I&#8217;ve been in the industry for 15 years, mainly in\nfreight forwarding and so within that time I&#8217;ve worked in multiple locations\nand obviously as you can hear from my voice, I didn&#8217;t originate from Australia,\nbut I came out here about 10 years ago after working for DHL for five years and\nthat time set up a life science division. The first one in Ireland, actually,\nwhere we had quite complex customers and quite complex supply chain. From the\nvery early stage in my career, I was involved in the complex side of supply\nchains. When I came to Australia, it&#8217;s a bit of a different story. I pretty much did a lot of project-oriented work\nwith projects in Botswana, Mozambique, and northern territory to name a few.\nSo, I really kind of got a good breadth of knowledge across the different\nsupply chain, the supply chains that are out there, and that was my experience.\nI work for a multitude of top 10 global\nfreight forwarders and I now have started a business that does solve the\nproblem that I saw repeatedly over those 15 years. <\/p>\n\n\n\n<p>Ben: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:01:43.28\n<br>\nAbsolutely. Yes, it&#8217;s always good to speak to somebody who&#8217;s had real-world experience in the industry. Today,\nwhat I want to do is explain to users, just discuss the current booking\nprocess, what that looks like, the problems with it, the pain points and talk\nabout how that can be improved and how people can implement software into their\nsupply chains to make that process a hell lot easier. Can you walk me through,\nas an example, as a shipper, I want to book my containers to be shipped from\noverseas, what&#8217;s that current process looks\nlike, am I engaging a shipping company and freight forwarder and what are the\nissues that I face there? <\/p>\n\n\n\n<p>Conor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:02:25.25\n<br>\nYes, Ben. I think, just like you&#8217;ve said, it&#8217;s a kind of almost a confusion\nabout what you do, especially, when you start shipping. We see that&#8211; I&#8217;ve seen\nthat quite a lot and in my career, people don&#8217;t really understand the dynamics\nand what you need to do when you ship cargo. But, essentially, what I think our\nindustry has to do better and what we do better at Explorate is treat shippers like consumers, they consume freight.\nAnd, when you look at them like consumers, you can then design a process that&#8217;s\nnot too unfamiliar to them so they understand. For example, we make booking\nfreight like booking an airline ticket because people do that and they\nunderstand the process that booking an airline ticket encompasses. But,\ncurrently, when you look at the process of booking freight inside, let&#8217;s say, a\nfreight forwarder, where a lot of my experience resides, it can be a fragmented\nprocess. You might hit about three or four people on your process just to get a\nquote and that can take several days and sometimes the options that come back\nare not really suitable for you as a consumer of freight. That&#8217;s something that\nI really kind of see, from a shipper perspective, and it can be confusing and\nsometimes a little bit daunting. But, to shippers out there, don&#8217;t be daunted,\nit is something that if you put a bit of time and effort into and you embrace\ntechnology, it can be quite a pleasant process. It shouldn&#8217;t be something that\nyou have to do, but we see that quite a lot of the time. It&#8217;s the attitude that\nshippers take. It&#8217;s something that they have to do to get the goods to the\nmarket with the advent of Amazon and two-hour delivery, that&#8217;s the advent of\nthat at the moment. Especially in Australia, we don&#8217;t have that, that&#8217;s\nsomething that I think a good, let&#8217;s say, freight booking process can start to\nbring to any business. <\/p>\n\n\n\n<p>Ben: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:04:13.13\n<br>\nYes, absolutely. Today, we&#8217;ll see consumers wanting stuff and wanting stuff\nnow. Unfortunately, the international shipping booking process is not as easy,\nit is quite complex, we understand. But, it&#8217;s not fast or easy for the\nconsumer. As you&#8217;ve said, you&#8217;re generally dealing with so many different\npeople and it can get days to give you shipping rates back, that&#8217;s before you&#8211;\n<\/p>\n\n\n\n<p>Conor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:04:40.17\n<br>\n100% and I think to broaden that, to really answer your question, when you look\nat the process from an internal perspective, what freight companies need to do\nto quote consumers, it is a bit desperate because there are so many different\ntrading terms, for example, that they have to consider. So, if you buy on Ex\nWorks, if you buy on FOB, so for the shippers out there, make sure you get your\nIncoterms locked down first before you request for quotation so you understand\nexactly what you&#8217;re asking for. Then secondly, if you look at how you get a\nquote through a freight forwarder or a freight company in the least drag\nmanner, it&#8217;s probably asking very, very succinct questions like, &#8220;We got a\nquotation for X goods out of, let&#8217;s say, America. Can you give me a quotation\nout of Long Beach Port?&#8221; Instead of giving an address and an address that\ndeliver to take a bit of power and control and start to educate yourself a\nlittle bit about what journey your freight is going to go on from where you&#8217;re\nbuying it from. Just to understand that, I think, is the very first fundamental\nthing that shippers sometimes overlooked. <\/p>\n\n\n\n<p>Ben: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:05:56.28\n<br>\nYes, exactly. In the markets today, are there any examples of freight\nforwarders or tech companies? What are they doing to actually improve that\nprocess and how are they improving that process? <\/p>\n\n\n\n<p>Conor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:06:12.09\n<br>\nYeah, I think there are a few encumbrances that are doing very, let&#8217;s say, forward-thinking\nthings, a lot of top-tier global freight forwarders. Bear in mind there&#8217;s a lot\nof freight forwarders globally. In our last estimate,\nthere was close to 40,000, globally. So, when you look at freight forwarders as\na whole, it&#8217;s a pretty distant market. But the top 10 is starting to do some\ngood things from a consumer user-experience perspective. If you look at\nAgility, for example, they have launched Shipa\nFreight. When I really think, I have been seeing their platform and utilised it\nand transacted a shipment on it, it works out of the 10. It gives you what you\nwant. You punch in an address, you punch in your mode of transport, and\nessentially that gives you enough data in a simple enough manner for you to\nthen start the booking process and start that. So, from the quotation through\nto the booking, through to the final execution, you can kind of do it online.\nThere&#8217;s still human element though. So, if something goes wrong, you want\nsomeone to reach out to and I think that&#8217;s where the digital platforms of today\nhave to encompass the human element too. As you know, having shipped freight\naround the world, it does go wrong sometimes. There are things that can happen\nthat can either delay freight, freight can go missing, someone hasn&#8217;t done\nsomething along your supply chain. But I really think that it offers the market\ntoday, so Shipa Freight is one, Kuehne\n&amp; Nagel have Freightnet and there are a few independents as well that I\nreally like to look at. Flexport, obviously, as you know, has raised a lot of\nmoney. They don&#8217;t serve Australia too well yet and from what I can see and the\nfeedback I&#8217;m getting from customers in the market is that they&#8217;re doing quite\nexciting things and making user experience between humans in the supply chain\nrelatively, let&#8217;s say, palatable for today&#8217;s consumer. <\/p>\n\n\n\n<p>Ben: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:08:10.29\n<br>\nYes, absolutely. It&#8217;s important that these digital solutions, as you say, still\nencompass somebody to talk to with these problems with freight all of the time\nand I think that&#8217;s the struggle that some tech companies, in particular, need\nto keep in mind, whilst having a really good streamlined digital solution for\nshipping or part of the process, the shipper is going to want to call somebody\nup straight away and get answers instantly. So, they&#8217;ve got to find a sweet\nspot there. <\/p>\n\n\n\n<p>Conor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:08:46.05\n<br>\nDefinitely. Definitely. I don&#8217;t think anyone has nailed it yet but there is, as\nwe both know, a lot of action in that area. Yes, definitely, I&#8217;m happy to share\na bit more knowledge about the digital competitors coming through. But, I\nreally think that the value is, like you said, the human interaction to the\ndigital elements and that goes on both sides, from the consumer side and then\nfrom the freight side as well. How you get two parties engaging in a meaningful\nconversation at the right time. <\/p>\n\n\n\n<p>Ben: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:09:19.05\n<br>\nI hear that you guys at Explorate are\ndoing some really cool things to make that booking process a lot easier. Can\nyou tell me how, as a user, how I&#8217;ll use the system and how that will actually\nmake the process of booking shipments easier for me? <\/p>\n\n\n\n<p>Conor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:09:34.29\n<br>\nOf course. Like I said at the beginning, we make booking, ocean freight, like booking an airline ticket. Now, that\nis something that kind of bandied around a lot of industries at certain stages.\nBut, in freight, it&#8217;s something that no one has mastered yet. We needed to take\na consumer on a journey from not having booked freight and we&#8217;ve done this in\nour beta testing and trialling our\nproduct, things we knew are never booked an ocean freight and even freight\nforwarder before and make them go through the process of booking freight on our\nplatform. Now, what we saw was once you make it as easy as three clicks and so\nessentially, these three steps in our process that you can start the booking\nprocess directly with a shipping rep. Why that&#8217;s important is because there&#8217;s a\nlot of confusion that comes with the intermediation between consumer and who is\nactually shipping the product. When you look at global freight forwarders which\nwe&#8217;ve talked about before, when there&#8217;s 40,000 in the market and there are not that many shipping lines in the\nworld, there has to be a more effective way to communicate with them and that\nstarts making consumers come on a journey to say, &#8220;Okay. Well, I&#8217;m booking\nmy freight like an airline ticket.&#8221;\nSo, when they then book a freight with an airline, they can engage with a\nfreight forwarder. What we found a lot of the time is actually they&#8217;ll get\nengaged with smaller parties so you&#8217;re getting this almost local commerce.\nThey&#8217;ll reach out to a local trucking company, and a local customs broker, and\nstart doing a lot of the supply chain individually themselves. It actually\ntakes a lot less time. Once you have readily available data, things that you\ncan click and, let&#8217;s say, process has\nhappened, that&#8217;s where the exciting stuff come.\nAs long as you make it easy enough, we at Explorate,\nwe make booking freight very easy, but there are a lot of other things in supply chain that need to be made easier also\nlike customs, for example. But once you make those little bits of the chain\neasy, it does become like booking an airline ticket. Ourselves we get an Uber\nor a taxi to the airport, we organise visas and insurance and it&#8217;s no different\nfor freight. Under our logistics professionals out there who are just stunned\nby lack of information. I was even catching up with a freight forwarder. My\nfirst hire in Australia, actually, she was telling me that she didn&#8217;t even know\nabout the likes of Big Schedules. Big Schedules is just a shipping line website\nwhere you can see schedules and see where all of the vessels are going and\ncoming and search and what potential shipping lines go in your route. She&#8217;s a\nfreight forwarder, she&#8217;s been in the industry over 20 years. That kind of digitalisation\nis just not in the hands of consumers yet and something as simple as sailing\nschedule, even freight professionals are not using so we&#8217;re aiming to change\nthat and a bit of education goes a long way. <\/p>\n\n\n\n<p>Ben: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:12:29.05\n<br>\nAbsolutely, you&#8217;re right. The technologies out there and the schedules are out\nthere, but they&#8217;re not linked together in the right way easily for the consumer to use. Your solution, three clicks to\nbook, to view a schedule, you want to know the ETDs, the ETAs, you want to know\nthe vessel names and the lead times, the sailing times and you want to know\nyour rate straight away, your different faster and slower options, and then to\nactually click to make that booking is just, for my experience, it&#8217;s\nstreamlining that process very well. Well, like you said, whilst keeping\ncontact with your freight forwarder so that you can call them if you need or\nreally speak to someone if something goes wrong. <\/p>\n\n\n\n<p>Conor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:13:15.02\n<br>\nI mean, your freight forwarder, coming from freight forwarding, it&#8217;s a great\nindustry, but a lot of the time you spend quoting on things that do not happen.\nThat&#8217;s no fault to the consumer, it&#8217;s no fault to freight forwarder, but someone\nhas to wear that cost for someone to chase down a rate, put it inside the\nspreadsheet, contextualize that spreadsheet, send it off, put a validity on it\nand when a booking comes in, pass on that booking with the contract number for\nthe operations first and to book that freight with the shipping line. I suppose\nthat happens and some of us are paying for that, but if you digitise it in a\nsimple way and you make consumers, the platform easy enough for consumers to\nengage on it, the first time the freight forwarder hear it, the better is when\nthey&#8217;ve got work to do. It&#8217;s like, &#8220;Hey, guys, we&#8217;ve made a booking with a\nshipping line. We now need you to get that container picked up and brought to\nus. And by the way, we know where that empty container is and we know where you\nneed to drop the full one off at.&#8221; So, all of a sudden the shippers are\nbecoming a bit more imperative, a bit more information. And from what we&#8217;ve\nseen in our trials, it&#8217;s been incredibly powerful for them and every single\nsupply chain that we&#8217;ve touched has benefit\nfrom our product. <\/p>\n\n\n\n<p>Ben: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:14:21.08\n<br>\nYes, so it&#8217;s great leap forward, it&#8217;s great to hear. I encourage all of our\nlisteners to get on your website, explorate.co\nand check it out. Whilst you&#8217;re here, what are some other key tips that you can\ngive shippers when it comes to utilising software that&#8217;s out there now in the\nmarket that can really just instantly improve their supply chain, whether it&#8217;s\ncommunication or rates or visualisation? What are some software out there or\nparts of the supply chain that they can instantly improve? <\/p>\n\n\n\n<p>Conor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:14:57.01\n<br>\nI think the very first thing that we do when we go into a supply chain, we have\na quick look at it, we use Trello. Now, Trello is widely known in project\nmanagement and startups. A lot of people love Trello. It&#8217;s free. It&#8217;s easy to\nuse. You don\u2019t really need to induct, so it has that light approach. When you\nstart a bit of a board in regards to how your supply chain process happen. It&#8217;s\nfree and it&#8217;s easy. It&#8217;s something that allows you to almost mind map it.\n&#8220;Okay, what are we doing on average\nshipments? Do we have to place a purchase order? When do we place it?\nWhere we shall invoice?&#8221; You can kind of automate some of those processes\nin there too, so we really like Trello. We advocate the use of it at a very\nearly stage into supply chains just understand what you&#8217;re doing at a high\nenough level. Then, you can integrate software, then you can understand,\n&#8220;Okay. Well, what we need to do? What do we spend most of our time doing?\nWhere are we finding those benefit potentially inside our supply chain?&#8221;\nOnce you identify that, you can engage different parties. We really like the\nlikes of Haven, they are transport\nmanagement system that is really\nrelatively the largest supply chains, like commodity-driven supply chains use them, but they still have a very,\nvery useful product. You can get on to like Freightos and Flexport, once again,\nfor free. You can start getting some benchmark quotations on them and then\nstart to understand how digitisation impacts on your supply chain. In terms of\nsome hints and tips, I would go to Trello, start implementing some benchmarking\nwith Flexport, Freightos, even SeaRates, although I&#8217;ve seen varying degrees of\nreliability of actually executing on the rate that you&#8217;re receiving. So, when\nyou click on something, it&#8217;s not necessarily true. I think you&#8217;ve had\nexperience in that as well. Where you kind of click of something and then\neventually, you get a template form back with a completely different rate than\nyou clicked on. That can happen in digitisation.\nBut it&#8217;s really good for benchmarking and really good to implement that kind of\nsystems inside your supply chain and they&#8217;re free and easy to use. So, spend a\nbit of time, play around with them. You&#8217;re not going to break anything and they\ndo give you a bit of power and control inside your supply chain. <\/p>\n\n\n\n<p>Ben: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:17:06.17\n<br>\nYes, absolutely. I encourage everyone to try out that software and just see how\nit can improve instantly the company&#8217;s operation, so it&#8217;s really good. With the\nbooking process, you guys are improving it now. How do you see that in five\nyears time? Is it going to be very different? Is it going to take a long time\nto change? How do you see the different parties in a supply chain working\ntogether? Is it going to change dramatically or is it going to be a long\nprocess? <\/p>\n\n\n\n<p>Conor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:19:21.12\n<br>\nI think it&#8217;s going to be relatively long. But, the thing about digitisation is\nyou can&#8217;t really tell. It&#8217;s more consumer-driven. Technology is just an\nenabler. It&#8217;s about changing the process and giving people a benefit for that.\nSo, it depends on how quickly the benefit is realised inside supply chains.\nBut, yes, I definitely see a big momentum shift coming\nthe shippers and people who consume freight want more transparency in their\ntransactions. They also want it to be easier. I&#8217;ve never met anyone inside supply chain who wants something to be more hard or more difficult or more complex. I\nreally see the future of being more like the Uber of freight some people talk\nabout it quite a lot without really understanding the dynamics of what Uber for\nfreight means. But, essentially, if you make booking as easy as one click and\nyou start to get a bit of logic inside that process and you can almost automate\nit so your operators can go, &#8220;Okay. Well, this container is ready for pick\nup and this box is ready for pickup.&#8221; We can scan it with our phone and\nthat then generates a unique identifier for that box so we can just one touch\nand get a location on that too. There&#8217;s quite a lot of things that are required\nfor the organisation but I really see it coming from three clicks in our world\nto probably one touch of a phone. Let&#8217;s face it, that&#8217;s where Uber has got to\nand we expect that kind of service in our everyday lives so why our supply chains\nany different? I believe in the next, probably, 10 years, not five years, and\nwe will start to see a lot more supply chains going in that manner. <\/p>\n\n\n\n<p>Ben: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:19:09.21\n<br>\nYes, that sounds great. Three clicks to book or touch to book, that&#8217;s really,\nreally good. I hope it all comes together quicker than 10 years, but we&#8217;ll see\nwhat happens there. <\/p>\n\n\n\n<p>Conor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:19:21.12\n<br>\nYes, definitely. <\/p>\n\n\n\n<p>Ben: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:19:23.04\n<br>\nNow, thanks very much for your time, Conor. I think today you&#8217;ve given shippers\nsome insight into the international sea freight booking process. As you&#8217;ve\nmentioned, it&#8217;s quite manual and laborious and it sounds like you guys at Explorate are doing some really cool things to\nmake that as streamlined as it should be, so I appreciate your time. <\/p>\n\n\n\n<p>Conor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:19:44.20\n<br>\nYes, sure, Ben. I really like the work that IncoDocs are doing especially here\nin the community in Brisbane. A bit of a freight loving community that we&#8217;re\nstarting to build over here. So, I&#8217;m very happy to be on that journey with you\nguys. I&#8217;m assisting wherever possible, so I&#8217;m very much looking forward to see what the future\nholds. <\/p>\n\n\n\n<p>Ben: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:20:03.01\n<br>\nAbsolutely the same. Thank you very much, Conor. <\/p>\n\n\n\n<p>Conor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:20:05.23\n<br>\nNo problem. Cheers, Ben.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conor from Explorate gives an overview of how the shipping process currently works and we discuss how the industry is beginning to change through software. 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